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Frequently Asked Questions - Linda's Stuff - Luxury For Less! Frequently Asked Questions How do you ship my order? How does Free Shipping work? Economy Shipping is FREE! It is serviced by UPS Surepost & Mail Innovations. Final delivery is made by a postal carrier. We offer free Economy Shipping on all items (unless the items are large or heavy). We reserve the right to ship UPS with Signature Required for any order over $250. Allow 5 - 12 business days for delivery Do you combine shipping? We always combine shipping. Please e-mail us when you are ready to checkout as the eBay software does not combine shipping automatically! We ship out 5 days a week and we ship within 2 business days of receiving payment. We ship either Economy, Standard USPS Priority Mail or UPS. If you choose Standard Shipping, an additional charge of $1.50 per item will be added to the total shipping cost. For One-Day Service, the charge is $5.00 per item. Can I ship to a different address? If you wish to ship to a different address from the one that is on your PayPal account, please simply change the address of your PayPal account. Do you ship to APO/FPO addresses? Yes we do. Rates are the same as U.S. domestic. Do you ship internationally? Our international shipping policy is as follows: Worldwide: --Under $300 (combined total), USPS Priority International $30* --$300 and over (combined total), USPS Express International $45* Combined shipping is $4.00 per each additional item Canada & Mexico: --Under $300 (combined total), USPS Priority International $25 --Under $300 (with shoes), USPS Priority International $27* --$300 and over (combined total), USPS Express International $30* --$300 and over (with shoes), USPS Express International $32* Combined shipping is $3.00 per each additional item We reserve the right to ship with the method of our choosing unless specifically instructed otherwise.* Do you combine shipping for international customers? Yes, we do! Please see above. Please e-mail us when you are ready to checkout as the eBay software does not combine shipping automatically! How do I return an item? Pack item in the original box if possible. Address your package to: 103 Gibraltar Road, Horsham, PA 19044 Please enclose the form that accompanied your order or a short note stating the item number, your eBay ID and why you are sending us the return. On the side of your return box, please write your last name in large uppercase letters. You have seven days from the date received to return the package. You will be refunded within five business days after we receive the returned item. Do you guarantee authenticity? Yes--we at Linda's Stuff pride ourselves on only selling 100% authentic designer merchandise. We work with professional authenticators to confirm authenticity. We are so confident in the authenticity of our items, that we will issue a full refund if you feel that you've purchased an inauthentic item. How do I contact Linda's Stuff? Feel free to contact Linda's Stuff via e-mail at shop@shoplindasstuff.com. For a more immediate response, please do not hesitate to call us at 1-866-68-LINDA (54632) or 1-215-956-9190. Our office hours are Monday - Friday from 9:00 AM to 5:00 PM EST. If you have a concern over the weekend, feel free to leave us a message or give us a call on Monday morning, and our Customer Service staff will be happy to assist you. What items does Linda's Stuff accept for consignment? Linda's Stuff focuses on high-end designer women's, men's and children's clothing, shoes and accessories. Jewelry also sells amazingly well, as do homegoods, collectibles and electronics. We believe in thinking outside the box, so definitely let us know if you have other hidden treasures. The sky's the limit! We have an experienced team ready and willing to research your items. We accept high-end designers (i.e. Chanel, Prada, Gucci, Hermes, etc), but we also list many contemporary brands (i.e. Tory Burch, Milly, Theory, etc) so feel free to contact us with your items, and we'll let you know if we can list them for you. Don't be afraid to ask questions. We are always happy to help and can be reached Monday through Friday from 9 a.m. to 5 p.m. EST. We do not accept brands such as Gap, Old Navy, Jones New York, Forever 21, Talbot's, Ann Taylor, Linda Allard Ellen Tracy, Dana Buchman, etc. While they're great brands, they just don't have a high re-sale value on eBay. This is only a sampling of the brands we do not accept. We would love to consult with you about the items you're looking to sell prior to sending, so please feel free to give us a call to chat about your fabulous items! How do I send you my items for consignment? Complimentary UPS or Fed-Ex Pick-Up or UPS or Fed-Ex Pre-Paid Label: We can set up a free UPS or Fed-Ex pick-up for our continental United States clients for any business day Monday (UPS only)-Saturday (Fed-Ex only). Alternatively, we can email you pre-paid labels. All you need to do is print them out and take them to a UPS or Fed-Ex drop-off location. You should schedule a pick-up at least 24 hours in advance (call Friday for Monday pick-ups). UPS or Fed-Ex will come anytime between 9a.m.–7p.m. (Unfortunately, you can't request a specific time). Clearly label the box with your return address and our shipping address (103 Gibraltar Road, Horsham, PA 19044). UPS and Fed-Ex strongly suggest that you put your items in a plastic/trash bag and include your full contact information (name, phone number, address and email address) as well as Linda's Stuff's contact information (103 Gibraltar Road, Horsham, PA 19044; Tel: 215-956-9190) in the bag. You can then place the bag in your box. This will aid in preventing any loss of items should your box become damaged and the items are separated from the box. Please make sure to securely seal your box. Please know that our UPS and Fed- Ex pick-ups are not insured, however we have all the appropriate tracking information and will make sure it's safely on its way. We are not responsible or liable for packages if they are lost. When does Linda's Stuff contact me? Linda's Stuff will contact you: when your boxes arrive. When your items are listed (providing you with your own secure personal code and simple directions on how to follow your auctions!). If there are items we are unable to sell due to brand name (low resale value), condition or authenticity issues. We will contact you if we are unable to sell any of your items via e-mail and you will have the option to have your items returned (all return shipping is at your cost of $20 per box) or donated. If we do not hear back from you within 15 days, we will return your items to you at your cost. How long does it take for my items to be listed? The process of receiving boxes, creating an inventory of your items, photographing them and listing them can take up to two weeks. If you haven't heard from us within a week of receipt of your items, feel free to give us a call or send over an e-mail! How does Linda's Stuff authenticate my items? We at Linda's Stuff pride ourselves on only selling 100% authentic designer items. We reserve the right to work with professional authenticators for your items at our discretion. Should an item be deemed inauthentic, you will be issued a $20 charge (per inauthentic item & $40 for Hermès) on the next scheduled invoice to cover the authentication expense we incurred. How will my items be listed? With over ten years' experience of turning fashion assets into cash for our clients, we implement various strategies to help your items sell their best: Auction: The majority of our items begin their run at Linda's Stuff with a 7 day auction at a price that encourages bidding among interested buyers. Fixed Price Best Offer: This is a strategy frequently used that allows shoppers to achieve instant buying gratification by "winning" an item immediately without participating in an auction. Buyers can also submit offers for consideration, and only reasonable offers are accepted. Free Shipping Promotion: As a company, we offer free shipping on ALL items that we sell. We find that by waiving shipping fees, items become more appealing to the buyer. In fact, studies have shown that buyers are more willing to purchase an item when free shipping is presented. In order to allow for free shipping and not affect you as our clients, $10 dollars is automatically added to the selling price. For example, an item that initially has a resale value of $19 would be listed as $29 with free shipping. Therefore, when you see these items on your invoice, you'll notice that $10 has been deducted from the final sale price. (By providing free shipping and adding $10 to the initial price, we strive to engage more buyers and create a successful selling experience for you! It's a win-win! Special Sales: As a way to help sell store inventory, we occasionally offer buyers 15%-20% off some of our fixed price merchandise. These promotions have been proven to help your items sell, and they are a valuable method for earning you cash for your items. We'll continue to relist your items for up to a year unless we notify you otherwise. If you have items that remain unsold after a year, you forfeit these items unless you contact us to arrange their return to you (all return shipping is at your cost). We simply do not have enough space to store items that have not sold. Does Linda's Stuff charge fees? There are NO fees charged! You receive 62% of the selling price for items that sell for $999 and below and 75% for items that sell for $1,000 and above. Always remember, there are NO FEES at Linda's Stuff! How and when do I get paid? Our payment system runs monthly, and payments are made when you have completed sales between the first and the last day of every month. Your check and invoice will reflect the completed sales from the previous month, so if you have sales in February, you will be paid in March. Completed sales are those that have been paid for and shipped and feedback has been received. Buyers have approximately two weeks before they are required to pay, so items that appear to sell one month, may not be considered completed until the following month. Items that buyers do not pay for are re-listed after the sale is disputed with eBay. How do I refer a friend? We love getting the seal of approval from our clients, so we're happy to reward those who refer us to their friends! Here's how it works: Clients are paid a one-time bonus of $25 per new client referred once the new client receives their first sales check. How do I contact Linda's Stuff? Feel free to contact Linda's Stuff via e-mail at sell@shoplindasstuff.com. For a more immediate response, please do not hesitate to call us at 1-866-68-LINDA (54632) or 1-215-956-9190. Our office hours are Monday - Friday from 9:00 AM to 5:00 PM EST. If you have a concern over the weekend, feel free to leave us a message or give us a call on Monday morning, and our Client Services staff will be happy to assist you. Powered By: iVendere - Multi-Channel Selling Simplified